FAQs
Do you have questions about your purchase? Or about EOS UPCYCLING? We're here to help. Remember, you can always contact us here with your questions or concerns.
SHIPPING AND RETURNS
To which countries do you ship?
To find out all the countries to which EOS UPCYCLING ships orders, please consult our shipping policy . For any other country not on our list, please contact us here .
What are the delivery times?
To find out about the order preparation and carrier delivery times, please consult our shipping policy .
Can I modify or cancel my order once it has been placed?
Once processed, orders cannot be modified or cancelled for logistical reasons. However, please do not hesitate to contact us here and we will do our best to accommodate your request.
What are the satisfaction guarantees?
Customer satisfaction is essential to us. We strive every day to improve and provide the best experience in every contact with EOS UPCYCLING. However, if you are not completely satisfied with your purchase, please consult our return and refund policy , or contact us .
THE CREATIONS
How do you ensure the authenticity of the buttons used in upcycled jewelry?
Authentication of buttons is essential and forms the basis of our creations. It is above all a question of experience, based on different criteria that make it possible to determine the authenticity of a piece: the country of origin, the price, the materials, the style and the quantities available.
In addition, we work with reliable sources of supply, such as collectors, which allows us to acquire pieces that have already been certified by experts. On the other hand, authentic buttons from luxury brands are often found in very limited quantities, which explains why our upcycled models are made in limited series or even as unique pieces.
In any case, if there is even the slightest doubt about the authenticity of a button, it is not used in our creations.
What is the origin of buttons?
According to the concept of upcycling, buttons have already had a previous life on clothing, bags or shoes, which can explain small imperfections or visible scratches on them. We always try to restore them before transforming them into a new piece.
In any case, don't forget that the button already has its own story. Now it's up to you to create a new one. Yours.
How is jewelry made?
All jewelry is designed and carefully assembled by hand in our workshop. Occasionally, we call on other jewelry workshops to provide us with their expertise in certain delicate button restorations or complex assemblies.
Why use stainless steel for our creations?
Stainless steel does not rust, change color or tarnish over time. It is hypoallergenic, so it does not cause skin reactions. It is also an extremely durable material and maintains its shape over time. Also, stainless steel combined with 14-carat gold plating requires very little maintenance, making it very practical and appreciated.
Are your jewelry unique?
Yes, we buy authentic buttons from luxury brands in small quantities and manually transform them in our workshop. Therefore, each piece of jewellery is a limited edition, which guarantees its exclusivity and uniqueness.
How should I care for my jewelry?
All EOS UPCYCLING pieces are sustainably created from high-quality, durable materials to last for years to come. Avoid salt water, perfumes and other chemicals to prevent your jewellery from deteriorating. Check out our page on How to care for your jewellery .
Are EOS UPCYCLING products environmentally friendly?
Upcycling is at the heart of our EOS brand concept: reducing our ecological impact by giving materials a second life. Discover our story here .
UPCYCLING
What does luxury upcycling mean?
Each jewel of our brand is a rare piece, handcrafted from luxury brand materials and transformed into a unique creation. The designs are inspired by haute couture to enhance your style with refinement and timeless elegance. Our creations are ethical, born from upcycling, combining luxury with respect for the environment. Discover our story here .
I manufacture upcycling products. How can I collaborate with EOS UPCYCLING?
We are at the beginning of our story, just like upcycling, which is also in its infancy. We would love to meet you, share experiences and, above all, explore opportunities for collaboration. EOS UPCYCLING aims to expand into other products, place the concept of upcycling at the heart of its strategy and introduce new talents. Contact us!